Support
We’re here to help.
The fastest route is email. We read every message and reply within one working day, usually faster.
System requirements
- iPhone: iOS 17 or later.
- Mac desktop: macOS 13 (Ventura) or later, Apple Silicon or Intel.
- Windows desktop: 64-bit Windows 10 or 11. The Windows build is code-signed and updates itself, like the Mac build. Installs from version 0.1.59 or earlier predate the updater, so those need one manual re-download, after which they update themselves too.
- Claude subscription: an active Claude Pro or Max subscription from Anthropic, signed in on your desktop through Anthropic’s own tools. Owlka does not resell Anthropic.
- Network: an internet connection on both the desktop and the phone, so the encrypted relay can shuttle sealed packets between them.
Frequently asked
How do I pair my iPhone with a desktop?
Install the Owlka desktop app on your Mac or PC, then get the phone app. The Owlka iPhone app is not on the App Store yet. It is available through TestFlight, so email support@owlka.com and we will send you an invite. On the desktop app, click Pair a phone. A one-time QR code appears. On the iPhone app, tap Pair a new desktop and scan the QR code. The two devices exchange public keys directly; the keys never leave the devices in the clear. Once paired, your phone can start a Claude session on that desktop. You also need an active Claude Pro or Max subscription signed in on the desktop.
How do I switch between pairs?
One phone can be paired with several desktops at once (home desktop and work laptop, for example), and one desktop can be paired with several phones (two members of a household). On the iPhone app, tap the desktop name at the top of the screen to open the desktop picker, then choose the desktop you want to talk to. Switching desktops switches the whole context, including memory, skills, and connected accounts, because each pair is partitioned. The wife’s phone never sees the husband’s sessions even when both are paired with the same household desktop.
What is the difference between Owl Claude and Raw Claude?
Owlka has two modes you can switch between in Settings. Owl Claude is the default. It adds a safety layer: a permission classifier that holds an action and asks you first, a kill switch, plain-English decision prompts, and the rest of the Owlka shell. You choose how much it asks about, from anything it judges hard to undo down to nothing at all. What it can hold are terminal commands, file edits and agent runs. Reading and searching are not held, including inside connected apps such as Gmail and Calendar. Sending through a connected app is different: a Gmail email or a Slack message going to someone else is always held and always asks you, even if you have turned everything else off. When Owlka does ask, nothing happens until you answer. It reduces the chance of a bad action slipping through, but it does not catch everything, so keep an eye on what you approve. Raw Claude is a direct passthrough to the Claude tools on your desktop with the safety layer switched off. Raw is for power users who want every keystroke to land verbatim; turning it on shows a confirmation screen first.
How do I delete my account?
Open the iPhone app, tap More, then Subscription, then “Delete my account and data”. The app will wipe local data on your phone and send a delete signal to the relay so the relay forgets your device records. Your local data on your desktop (Claude memory, project files) is not touched by this and stays exactly where it was; that only goes if you remove it yourself on your machine. If you also want to remove the app, delete it from your iPhone home screen. If the in-app flow is unavailable, email support@owlka.com and we will delete the relay-side records for you.
Is my data safe?
Your Claude login lives on your desktop and never leaves it. Your conversations and code live on your desktop. The encrypted relay between your desktop and your phone cannot read what passes through it. We do not train models on your content. Full detail in our Privacy Policy and Security pages.
Something's broken. What now?
Email support@owlka.com with: what you tried, what you expected, what happened instead, your iOS version, your desktop OS version, and the Owlka build number (Settings, About in the app). We aim to acknowledge within one working day. For known incidents, check owlka.com/status.